Domestic Orders

We aim to process and dispatch all orders within 5–7 business days, ensuring that each item is carefully prepared for shipment. Orders placed after 2:00 PM will be processed the following business day to maintain our high standards of quality control.

Shipping Fee:

  • Nationwide express shipping 1–2 days: 250,000 VND
  • Same-day express shipping in Central wards of Ho Chi Minh City: 100,000 VND.

Delivery times may vary depending on your location, but we always strive to ensure a smooth and timely delivery experience for every customer.

You will receive a confirmation email with tracking details once your order has shipped, allowing you to monitor its progress with ease.

INTERNATIONAL ORDERS

We proudly ship worldwide.

International delivery times vary between 5–14 business days, depending on customs and local postal services.

Shipping Fee:

  • USA:
    • Standard shipping 10-14 days, 400,000 VND ≈ 15,31$
    • Fast shipping 5-7 days, 800,000 VND ≈ 30,62$
  • China:
    • Standard shipping 10-14 days, 350,000 VND ≈ 13.40$
    • Fast shipping 5-6 days, 700,000 VND ≈ 26,79$
  • Germany, UK, and other European countries:
    • Standard shipping 10-14 days, 450,000 VND ≈ 17,22$
    • Fast shipping 5-7 days, 950,000 VND ≈ 36,36$

Please note that customers are responsible for any import duties or local taxes imposed by the destination country.

REFUND POLICY

🔄 RETURN & EXCHANGE POLICY – ROSARY DE LIIN
Rosary De Liin is committed to providing the best shopping experience for customers. Below is the current return and exchange policy:

❌ 1. No Returns on Purchased Items

  • Rosary De Liin does not accept returns under any circumstances, except for defective products where no replacement stock is available.
  • If a customer wishes to exchange a product, Rosary De Liin only supports exchanges for items of equal or higher value.
  • In cases where replacement stock is unavailable, the brand will process a cash refund equivalent to the original product value.

⏳ 2. Return/Exchange Deadline

  • All requests for exchanges or refunds due to defective products must be submitted within 03 days from the date the customer receives the item (as per shipping information).
  • After this period, Rosary De Liin reserves the right to decline support for exchanges or refunds.

⚠️ 3. Conditions for Exchange/Return
 To have a request accepted, the product must meet the following conditions:

  • Remains in its original, unused condition.
  • Packaging, box, and tags must be intact and complete.
  • In cases of defects caused by Rosary De Liin, customers must provide clear photos of the product’s condition before returning it, for the customer service team to confirm the defect.

💰 4. Refund Policy
 Rosary De Liin will only issue a refund in the following cases:

  • The product is confirmed defective by Rosary De Liin.
  • No replacement stock is available as per the customer’s request.
  • The refund amount will equal the original product value (excluding shipping fees).

🚚 5. Shipping Costs

  • For exchanges due to customer preferences (e.g., changing style or size), all round-trip shipping costs are to be borne by the customer.
  • Rosary De Liin will cover shipping costs only if the product is defective due to the brand and officially confirmed.

📩 6. Instructions for Submitting Exchange/Return Requests
Please contact us in advance through the following channels for guidance:

  • Email: [insert support email]
  • Zalo/Hotline: [insert phone number]
  • Instagram/Facebook: @rosary.deliin
  • Include product photos, order number, and the reason for the exchange/return request.
  • Rosary De Liin sincerely thanks you for your trust. We are always ready to accompany and support you throughout your shopping experience!
RETURN TERMS AND CONDITIONS

To have a request accepted, the product must meet the following conditions:

  • The item must be in perfect condition, unused and in its original box.

  • Returns must be made within 3 days of receipt.

  • Proof of purchase (order number) is required.

  • Packaging, box, and tags must be intact and complete.
  • In cases of defects caused by Rosary De Liin, customers must provide clear photos of the product’s condition before returning it, for the customer service team to confirm the defect.